Attention to the Smallest Detail
A lady worked as a janitor in a company for many years.
Now being a janitor is a pretty thankless job, which many of us might
consider as a "dirty" job or at least pretty far down the totem pole. In
other words, probably not a whole lot of fun.
It happened the company changed owners. Within a few days, the new owner
wrote a personal thank you card to every employee in the company. He
had his assistant go around and hand them out.
When this lady received and opened her card, she burst into tears. She
asked if she could be excused from work. Thinking she was sick, she was
allowed leave for the rest of the day.
What Really Happened.
What the story was - they found out a few days later - she had never
received even a verbal thank you from the previous owners and management
- much less a personal card.
And she had worked there 20 or 30 years !
So she was really touched when the new owner sent her a card of appreciation.
And ... she had been thinking the change of ownership was probably a good time to quit.
And ... she she was planning to let them know that very day.
Which she didn't. Because the little time, the little extra effort of
the owner to send a little business thank you card, helped the lady
change her mind.
