“It wouldn’t be Thanksgiving without a little emotional scarring.” ~ Timothy Burke
-
Reflections "The hope of a secure and livable world lies with disciplined nonconformists who are dedicated to justice, peace a... -
"Hope is being able to see that there is light despite all of the darkness." ~ Desmond Tutu
Yikes! I fall back on advice given me by my first trainer at my first "real" job in dealing with customers who were unkind. "Remember, it has nothing to do with you or your service. It's probably just that their shoes are too tight." It made me smile and broke the anxiety of answering that first call!
ReplyDelete