Yikes! I fall back on advice given me by my first trainer at my first "real" job in dealing with customers who were unkind. "Remember, it has nothing to do with you or your service. It's probably just that their shoes are too tight." It made me smile and broke the anxiety of answering that first call!
Yikes! I fall back on advice given me by my first trainer at my first "real" job in dealing with customers who were unkind. "Remember, it has nothing to do with you or your service. It's probably just that their shoes are too tight." It made me smile and broke the anxiety of answering that first call!
ReplyDeleteNo one can hurt you like family can but then again, it must be their shoes are too tight.
ReplyDeleteAfter reading the comments from you and OKM, maybe we all need new shoes...a size bigger. ☺️
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